Chat · Customer conversations
Every channel in one inbox. The AI answers what it knows, your team handles the rest.
Channels
And from the iPhone and Android app, with a notification when a message arrives.
The AI answers
The AI knows your products, orders, appointments and procedures. When it doesn't know, it hands the conversation to a person.
Everyday questions
Prices, availability, opening hours, the nearest location, where an order is: it answers right away, with up-to-date data.
Bookings and appointments
Books a table or an appointment right in the chat, if you use Uptonica bookings.
Your rules
It answers with the information you gave it: returns, shipping, opening hours, price lists.
Hands over to a person
When needed, the conversation reaches your team with a summary of what happened.
Sells in chat
Whoever writes to you becomes a contact or a sale, and you see how many.
New contacts in the CRM
Whoever writes on WhatsApp, Instagram, Messenger or Telegram becomes a CRM contact right away. A link or QR code lets people message you on WhatsApp directly.
Products and cart in website chat
Shows product cards and adds to cart on Shopify and WooCommerce.
WhatsApp campaigns
Send to contact lists with A/B tests, at the time your customers reply most.
Menus and forms in WhatsApp
Buttons to guide the customer and forms to fill in without leaving WhatsApp.
What chat brings in
The dashboard shows sales that came from conversations and how many requests get resolved.
Your team
Every conversation has an owner, and if it stalls you know right away.
Automatic assignment
Every new conversation goes to the right person, by the rules you set.
Alert when nobody replies
After about 10 minutes without a reply you get an alert, plus a daily summary.
Upset customers first
The platform reads the tone of messages and hands unhappy customers to a person right away.
Translations and voice notes
Messages in other languages get translated and voice notes become text.
Notes, labels and views
Internal notes for the team, labels and saved views to find everything.
Connected to Zendesk
If your support team already uses Zendesk, conversations stay in sync both ways.
Phone
On request we activate a number: calls land in the same inbox as messages.
AI phone assistant
Answers calls with the same information as the chat.
Call notes
AI calls arrive in the inbox with the transcript. Summary and next steps are switched on by request.
Phone in the browser
Call and answer from your computer, with one click from the customer record.
SMS
Send and receive SMS from the same number.
Part of one brain
Chat uses the same catalog and CRM data: when it answers it knows who the customer is, what they bought and what's available.
20-minute demo: we connect one of your channels and show you the AI answering your customers.
Book a demo