Phone assistant
An AI assistant answers calls in Italian, with the same information as the chat, takes bookings and appointments and logs every call in the CRM.
The number
Get started in a few steps, without changing the number your customers already know.
Italian number
Request it from Uptonica in three steps with your company details: we take care of it and let you know when it's live.
Your usual number
Set up forwarding with your carrier: if nobody answers within 20 seconds, the call goes to the assistant.
Try it first
Talk to the assistant from your browser before you even have the number.
The AI on the phone
It uses the same information as the chat assistant: products, orders, opening hours and your procedures.
Answers questions
Availability, order status, opening hours, how a service works.
Voice and greeting
Choose from seven Italian voices and write the greeting it answers with.
No dead air
If it needs to check something it says so, instead of leaving the caller in silence.
Recognizes callers
It remembers the caller's number, so next time it already knows who they are.
Bookings
Tables and appointments are set by talking, and land in the same calendar as chat and website bookings.
Takes the booking
Date, time, party size or service: it asks for what it needs and confirms.
Handles cancellations
The customer calls back and the assistant finds and cancels their booking.
Your team
You decide who answers each number, and your team calls customers from the computer.
AI or team
For each number choose: the assistant answers, or every call goes to your team's phone.
Phone in the browser
Call and answer from your computer, with one click from the customer record.
SMS
Send and receive SMS from the same number, in campaigns and automations too.
Everything in the CRM
Every call creates or updates the contact and shows up in the inbox, with the transcript of AI-handled calls.
What it costs
The phone uses your plan's credits, like the rest of the AI.
Number
1,000 credits a month.
AI minutes
30 credits a minute.
Calls forwarded to your team
12 credits a minute.
Calls from the browser
Depending on the destination, from 5 credits a minute for an Italian landline.
Good to know
Better to know up front.
Mid-call transfer
Today it can't pass a call to a person while it's in progress: the number is answered either by the AI or by your team.
Hours and voicemail
There's no schedule for opening hours or a voicemail box yet.
Italian numbers only
The numbers we activate are Italian, and the assistant speaks Italian.
Call notes
Summary and next steps after every call are switched on by request.
Part of one brain
The phone assistant uses the same chat, CRM and calendar data: what it knows in chat it knows on the phone.
20-minute demo: we set up the assistant with your information and you call it live.
Book a demo